Totally NatuReal Return Policy

At TotallyNatureal.com, we are committed to providing high-quality natural beauty products you can trust. Your satisfaction is our priority, and we’re here to help if something isn’t quite right with your order.

🛍️ Return Eligibility

Due to the personal nature of beauty and skincare products, we only accept returns on unopened, unused items within 14 days of delivery. Products must be in their original packaging and in resalable condition.

❌ Non-Returnable Items

• Opened or used products

• Items marked as final sale or clearance

• Gift cards

• Samples or promotional items

• Personalized or custom orders

💳 Refunds

Once we receive and inspect your return, we will issue a refund to your original payment method within 7–10 business days. Original shipping charges are non-refundable.

🔄 Exchanges

We do not offer direct exchanges at this time. If you need a different item, please place a new order and request a return for the original item (if eligible).

📦 Return Process

1. Contact us at support@totallynatureal.com with your order number and reason for return.

2. We will respond within 2 business days with return instructions.

3. Securely pack the item and ship it to the address provided in our response.

4. Once we receive and inspect your return, we’ll issue your refund.

💡 Tips

• Use a trackable shipping method when returning your item.

• We are not responsible for lost or damaged returns.

Need Help?
Our customer care team is happy to assist you. Email us at essie@totallynatureal.com.